Our customers, according to the law of 6502 to protect the consumer, buy, has obtained for the product / s from the date of invoice as the date of receipt of if it is determined that the use within the first 14 days from the same product groups have the right to replace it with another product. ,
Return to start operations of our customers and our channel changes mentioned as contact information by phone or e-mail must must contact us for the return process and a return tracking number should be.
Customers return to complete the return process of filling out the return form that we send the tracking number along with product guaranteed to the specified address as open, Altınbaş must send by courier to the Brand Management Center. Shipping costs will occur at this stage Altınbaş 'belongs. What to send back our customers with the product to be returned include: product packaging, product guarantee certificate, invoice (all sent in the package contents). Prepaid and refundable guarantee can not be performed without approval for the submitted product; By accepting the product is sent back in such a case.
Products made by special order, according to customer's finger size and dimensions of the replacement product will not be refunded written articles on special products. Returned products must be completely undamaged. Any form of scratched, damaged or altered physical products will not be returning.
Product returns, after review by our product specialists, extradition proceedings are initiated.
Transfer / EFT payments made by the product's approved the refund will be returned to the bank account within 10 days of the relevant invoice amount. Credit card refund transactions reflected in your account if payment was made using a credit card 1 - lasts 4 weeks.
CREO products you buy from the Internet store are guaranteed for 2 years. In case of any manufacturing defect in the emergence of related products CREO product lifetime repair or replacement warranty returns with a new one. User error resulting from physical damage not covered by the warranty. protect your product and usage errors that came with your product to receive information about product maintenance "Product User Manual" can refer to the n.